Refund Policy

Effective Date: November 1, 2023

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At Cupid Glow, customer satisfaction is extremely important to us.
Due to the nature of our skincare products and for health and safety reasons, we maintain the following refund policy:

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1. All Sales Are Final

• All skincare product sales are considered final once purchased.

• We are unable to accept returns or offer refunds on used or opened products.

• We can only accept returns on unused items where shrink bands or protective coverings are still intact.

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2. Damaged or Incorrect Items

• If your item arrives damaged or you receive an incorrect item, please notify us within 7 days of receiving your order.

• Contact us at info@cupidglow.com with your order number, a description of the issue, and photos if applicable.

If your claim is approved, we will either:

• Send a replacement product at no additional cost, or

• Issue a refund to your original method of payment.

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3. Shipping Costs

• Original shipping costs are non-refundable, unless the error was on our end (e.g., wrong item shipped or damaged item received).

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4. Non-Returnable Items

We do not accept returns, exchanges, or refunds on:

• Used or opened products

• Sale or promotional items

• Gift cards

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5. Contact Us

For all return, exchange, or refund inquiries, please reach out to info@cupidglow.com.